A. What are the necessary steps for creating an account in the app?
Download and install the Smith Transfer mobile app on your Android device Android din Google Play sau iOS/ Apple din App Store.
Provide a few personal details in order for us to get to know you, including:
- Surname and name
- Phone
3. Choose a strong password in order to increase the security of your account.
4. You will receive a validation code via SMS to confirm your phone number.
Make sure that the provided phone number is correct.
5. Check your e-mail for the validation code and enter it in the app.
Make sure that the provided e-mail is correct
6. Answer two security questions that will help you recover your account in the future.
7. Set up a PIN code for quick access to your account.
You can also opt for FaceID or fingerprint authentication, depending on your device.
8. Start the identity confirmation process once you create your account or later on, in order to be able to make transactions.
You will receive an in-app message once your account has been activated. ACTIVAT.
If you haven’t received a validation code, it can be generated again and resent to your phone number or your e-mail. Make sure you have correctly filled in your phone number and your e-mail address. If you entered them incorrectly, you can directly update them from the app.
B. Questions about the identity confirmation process
Any identity document issued by the competent authorities (identity card or passport)
The payment institution Smith&Smith has the obligation, according to the current laws and regulations issued by the National Bank of Romania regarding the prevention and combating of money laundering and financing terrorism, to collect at least the following information: Name, date and place of birth, personal identification number, address, citizenship, occupation, employer’s name, phone number, the purpose and the nature of the transactions that are done via our institution, the source of the funds that will be utilized to carry out the transaction, the classification in the „publicly exposed people” category, as well as a copy of the identity document.
Please make sure that the information provided in the identity confirmation process is permanently updated in the app. This needs to be done whenever they get changed. Periodically, we will ask you to reconfirm your personal information, even though no changes have occurred. Furthermore, in case of an identity document change, please upload the new document so it can be verified and updated in the app.
- At any nearby Smith&Smith unit with your identification document, simply by scanning the displayed QR code.
- By following the identity confirmation process by choosing the “IDnow” option in the Smith Transfer app Smith Transfer
*The identity verification process must be done before the first transfer, and later you will be asked to retake the process if a new identity card will be issued or if changes in personal information will occur, respectively if the new legislation will require this.
Our clients can carry out transactions up to 5.000 RON per transaction and transactions of up to 25.000 RON per month.
The identity document verification can take from 10 minutes to 24 hours from the moment the process of the in-app video identification has been finalised, via IDnow.
C. Questions about transfers
- Download the mobile app Smith Transfer din Google Play sau App Store.
- Create a free account
- Go through the identity validation process in any Smith&Smith agency or follow the steps in the app by choosing identity validation through Idnow. / alternativ: Use remote video identification to verify your identity in a few easy steps, or select “Identity verification” at Smith & Smith agencies, scan the QR code, and our colleagues will assist you with all the necessary steps.
- Fill in the amount you want to send and the details of the beneficiary.
- Pay online with your card directly from the mobile application, or go to the nearest Smith&Smith agency or Kaseria payment terminal, and make a cash deposit simply by scanning a QR code. We keep the exchange rate for you for 24 hours!
- Choose the method by which you want the beneficiary to receive the money: Cash at Smith&Smith agencies or to one of the 400.000 MoneyGram locations around the worldSend the reference code of the transaction received in the mobile app to the beneficiary if you opt for cash pickup.
You must have successfully completed the identity verification process and be logged in to the mobile application.
The details you need to fill in or select are as follows:
- The amount of money you want to send, the currency, and the country where you want to transfer money
- Choose the transfer payment method: pay online directly from the application, or make a cash deposit at any Smith&Smith agency or Kaseria payment terminal.
- Choose the payment method for the beneficiary: send money to a bank account, to a mobile wallet, or select cash pickup at one of the MoneyGram agencies around the world or at the Smith&Smith agencies in Romania
- Fill in the name, surname, and phone number of the beneficiary, and provide details about your relationship with the beneficiary.
Other additional details relating to local laws and regulations available in the beneficiary’s country may be needed.
You can send money to 190 countries and territories using the MoneyGram transfer option. Moneygram. To see the list of countries available for money transfers, just simulate a money transfer in the mobile application.
- At any Smith&Smith location by scanning the QR code available in any Smith&Smith agency, and you can make a cash deposit in EUR or RON
Please check here the location of Smith&Smith agency and their working hours..
- At any Kaseria payment terminal by cash deposit in RON - by selecting the Smith&Smith option and scaning the QR code.
Please check Kaseria Kaseria terminals here
Money is usually available for cash pickup within minutes after the transfer is successfully processed, regardless of the payment method used.
Transfers to the beneficiary’s account can take from a few hours to 24 hours.
Transfers to the e-wallet are available within minutes after the transfer is successfully processed.
Note: Transaction processing times mentioned above may vary and are subject to agent business hours, availability, local laws and regulations, and compliance requirements.
The status of your money transfer can be seen in the “Transaction history” section. Furthermore, whenever the status of your money transfer changes, you will be notified in the mobile app.
- Cash pickup at any Smith&Smith agency agencies in Romania
- MoneyGram 10 minutes: cash pickup at any Moneygram agency worldwide
- MoneyGram: money is sent to the beneficiary's account
- MoneyGram: money is sent to the beneficiary's account
Fees vary depending on the destination, the amount sent, and the selected payment method.
Please check the costs of a particular transaction by simulating a money transfer.
Please fill in the beneficiary's full name exactly as it appears on their ID. For security reasons, many partner agencies won't pay the money transfer if the name doesn't match their ID. Should any changes to the money transfer through MoneyGram be needed, please call the following phone number: 0800 885 821. 0800 885 821.
How do I get a refund for a money transfer that was not picked up by the beneficiary?
For Moneygram transactions, we recommend that you call the following phone numbers: 0800.885.820/ 0800.885.821 and request the refund of the amount by providing the operator with all the details of the transfer made through the Smith&Smith mobile application. You will get an 8 digit refund code with which you can go to any Moneygram partner agency to withdraw the amount.
For refunding Smith&Smith transactions, we recommend you follow these steps:
• Call the Smith&Smith Call Center at the phone number 031 433 88 00 (callable link).
• If you paid with a card in the Smith Transfer application, provide the operator with the transaction reference code and request the refund. The refunded amount will be transferred to your account after processing. The processing time for refunds varies depending on the issuing bank of the card.
• If you paid with cash at Smith&Smith Agencies & Kaseria payment terminals with the destination for Smith&Smith payments, go to one of the Smith & Smith Agencies, present your identification document, provide the operator with the transaction reference code, and mention the reason for requesting the refund.
You will receive a PIN code in the Smith Transfer application, which you must provide to the operator to receive the funds.
If you have any questions or need further information, Smith&Smith specialists available to assist Smith&Smith Monday through Sunday, from 09:00 to 21:00 (Romanian time). Here is how you can contact Smith&Smith:
Phone number: 031.433.88.00
Trimite-ne un mesaj direct din aplicație, apăsând pe „Contact form„, sau folosește WhatsApp la numărul: 0724.212.223
We will answer you as soon as possible.
D. Other questions regarding the application and security options
- Use the phone number and password you have chosen
- Facial recognition ID (face ID)
- Fingerprint ID
- PIN access
- Access the authentication menu where you can see “ forgot my password”
- Enter your phone or email
- Answer the two security questions you set when the account was created.
- Enter the code received by SMS.
- Set a new password.
- A notification will be sent when your password changes successfully..
You will be up to date with all the Smith&Smith products, services, Smith&Smith and all the offers and promotions.
In the “Profile” section of the mobile application, you have the following options:
- Possibility of updating personal details
- “My cards”: the list of cards saved in the mobile application
- “Marketing and communication” settings allow you to be always up-to-date with the best offers and promotions. You can change your preferred communication methods at any time.
- Language settings
- Security section that allows you to choose your preferred login method, option to change security questions, to change your password, to change PIN code, or delete the account
- Personal data policy
- General business terms and conditions
- “Client support” section – use the Smith&Smith Call Center, send us a message, or consult the Q&A section if you have any questions.
- Questions and answers section regarding the Smith Transfer application
- Logout button